ZENGGI return policy
Are you not fully satisfied with your order? Read below how you can return your order.
Please follow the below conditions, otherwise, we will be unable to accept your return.
- You can return an item within 14 days of receiving your order.
- The returned items must reach our warehouse in original condition. This means unused, unworn and undamaged in their original packing materials with all ZENGGI hangtags and labels still attached.
- If any information is missing, this may cause a delay in processing the return.
- ZENGGI is not responsible for any damage, loss, or theft of returned items. We advise you to ask for proof of delivery.
- The condition of return also applies to sale items.
How to return your order:
Fill in the return form included in your order:
1. Tick the box of the item you would like to return.
2. Select the reason for the return.
3. Put the items(s) you would like to return and return form in their original package with the tags still attached.
4. Place the return address label on the package.
5. Make sure the package is securely sealed.
6. Bring the item to a return point of your choice.
7. Your return and refund will be processed within 10-14 working days.
Outside the BENELUX: costs for returns are borne by the customer.
Please note: also in Germany costs for returns are borne by the customer.
Unfortunately, it is not possible to exchange items for a different size, colour or item through the webshop. Please return the item you would like to exchange and place a new order for the item you would like to receive.
Please note, items damaged by wear cannot be returned. If you receive an item that is not in good condition or the item has a manufacturer defect, please contact our customer service. ZENGGI will replace or try to repair the item. If this is not an option, the complete amount will be refunded to you.
You will receive an e-mail confirmation once we received your return. We will be processing your return as soon as possible. You will receive your refund in 10-14 working days after we have received your returned items. It may take a few more days for your bank to process the refund transaction. The amount will always be refunded to the original payment method.