Which methods of payment can I choose from?

You can pay for your order using Creditcard, iDEAL, PayPal or Bancontact/Mister Cash if you are ordering from Belgium. Dutch customers can also use AfterPay to pay after receipt of their purchase.



Type: Visa, MasterCard or American Express

Extra costs: No

Required: Creditcard number & CVC-code

Note: the address linked to your creditcard needs to be the same as your TRVL DRSS invoice address. 



Payment: Direct transfer from your bank account

Extra costs: No

Required: Debit card and/or mobile banking app



Payment: Payment will be done straight after registration

Extra costs: No

Required: PayPal account



Payment: Within 14 days of receiving your order

Extra costs: No

Required: Nothing! The invoice will be sent per email, or use the AfterPay app

Customer Service

Is your question not listed here? Contact our customer service:

t. +31 (0) 316 820 971


What happens after I pay for my order?

ZENGGI will post your order after the payment (or commitment to pay) is received and accepted. This often takes just a few minutes. If an issue occurs during this process, an email is sent to your mailbox with suggestions on how to successfully complete your order. If you haven’t received a confirmation email, first check your spam folder. We sometimes accidentally end up there. If you can’t find the confirmation there either, contact us via phone or email. 

Are online payments through ZENGGI safe?

Yes. We can guarantee the highly reputable MultiSafepay, one of the largest European service providers for online payments, safely and securely handles all payments. Your details are submitted through a secure connection (SSL - Secure Sockets Layer) to keep them strictly confidential. Learn more about safety and privacy here, or visit MultiSafepay.

How do I pay with a gift voucher or discount code?

In your personal account you’ll find the possibility to add a special code before finalizing your order. Enter the code and your discount will automatically be settled. 

Where can I find more information about my payment?

ZENGGI keeps you updated on the status of your order and payment by sending you emails every step of the way. Are you looking for a payment done to TRVL DRSS in the past? We include the order number with every transaction! For specific questions regarding payments, we would like to direct you to your own bank, credit card organization, PayPal or AfterPay.

Are the prices shown on the website including VAT at 21% and customs?

The VAT at 21% is included in the product prices of the products shown on the website. The VAT will be calculated and shown as part of the final invoice before you authorize payment. If a destination outside the European Union is selected, product prices displayed are exclusive of all taxes and duties. Any and all customs duties and/or local taxes shall be for the account of the customer. They are not included in the price.

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