FREE SHIPPING FROM €350,- & FREE RETURNS          
FREE SHIPPING FROM €350,- & FREE RETURNS          

ORDERS

How can I look into my order details?

You can view all your orders in your personal account. Log into your account here and click on 'My orders'. This will show you your complete order overview and you can check your order status here also. 

How to place an order on ZENGGI.com?

Please select the item you would like to order and select your preferred colour and size. After that, add your item to your shopping bag.

In case you would like to order additional items, click on continue shopping. If you finished shopping, click on check out.

Log in to your account (see question 'How do I log in to my account') or create an account (see question 'How do I create a ZENGGI account').

When logged in, double-check if your personal details and delivery address are still up-to-date and change if necessary.

Are all your items included in your shopping bag? Pick a method of payment and if needed, fill in your banking details.

Within a few seconds, you will receive your order confirmation by e-mail.

How can I change my delivery address?

You can change your delivery address in your personal account. Log into your account here and click on 'my addresses' to easily change your delivery address.

How can I track my order status?

Once your order leaves our warehouse we share a Track and Trace code with you by e-mail that allows you to track your delivery status online. 

How can I cancel or change my order?

In case you would like to cancel or change your order, please reach out to our customer service by phone as soon as possible. We will do our best to cancel or change the order.

Please note, we can only change or cancel your order if it has not been paid and processed yet.

In case cancelation or change is not possible anymore, you can return your items within 14 days.

Do you require a minimum order amount?

We do not have a minimum order amount on our ZENGGI online shop. You can easily shop the items you like.

Do you offer worldwide shipment?

Your order can be delivered to European Union and non-EU destinations. The different destinations are listed here.

Is your preferred delivery country not listed above? Please contact our customer service:

t. +31 (0) 316 820 971
[email protected]

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FREE DELIVERY FOR ORDERS OVER 350,- & FREE RETURNS WITHIN BENELUX & GERMANY.