Customer Service

-+ Contact

You can find answers to many questions on this page. Do you have any other questions or comments, or you would like our styling team to help you with selecting items, please contact our customer service. Our customer service is available on weekdays between 9 am and 5 pm.

 

Tel:+31 (0)316 820 971

Email: customerservice@zenggi.com

-+ Cotton

Cotton is a soft fiber that comes from the seeds of the cotton plant. The structure of the fibers enables them to be spun into fine filaments from which the cool and airy textile can then be knitted and woven. It is soft, durable, easy to wash, absorbent and good for the skin making it the most widely used raw material for textiles in the world (as it has been for thousands of years).

 

Product Care: Wash at 40 ° (just use detergent). Suitable for tumble dryers. Iron at high temperatures.

-+ Linen

Linen is the strongest of all natural fibers (in the USA it is used to make banknotes). Linen is obtained from the stem of the flax plant (the Latin word for this is linum, hence the name we now use). After harvesting, the stems are dried and spun into chords of coarse and fine yarns, the latter being the most suitable for the production of woven and knitted textiles. Linen absorbs moisture very well, is dirt repellent and its key quality is that it is very cool. For these reasons it has been used to make textiles for thousands of years. One disadvantage is that linen can shrink and crease when washed. In order to prevent or minimize this problem the fiber is often mixed with other fibers, for example cotton, when manufactured into fabrics.

 

Product Care: Wash at 40 ° (just use detergent). Do not tumble dry. Iron at high temperatures.

-+ Silk

Silk fiber (along with some natural glue) is the key building block for the cocoon of the silkworm. The silk threads wound by the caterpillar to create its cocoon are used to produce woven and knitted textiles. Silk is valued for its radiance, firmness, elasticity and feel – it feels great on the skin, both warm in winter and cool in summer.

 

Product Care: See laundry and storage advice for woolen clothing.

-+ Ramie

Ramie is a perennial plant that occurs naturally in eastern Asia and is a member of the nettle family. TheBoehmeria nivea (its Latin name) is usually 1 to 2.5 meters high and has heart-shaped leaves. The stem of the plant has been used for over 6000 years to produce products including chord and rope, fishing nets, coarse paper and textiles such as tablecloths, bedding and curtains. Most ramie used for producing the fabric is grown in China, hence this material is also known as Chinese linen.

 

Product Care: Wash at 40 ° (just use detergent). Do not tumble dry. Iron at high temperatures.

-+ Indigo dyed garments

The fabric of indigo dyed garments need special care. The color of the garment can fade and bleed from wearing and washing the garment. This cannot be considered a defect. Be careful with combining this garment with light colored garments and sitting on light colored furniture. Please follow washing instructions carefully.

-+ Alpaca wool

Alpaca wool comes from the fleece of the alpaca, a llama species that lives mainly in South America. Alpaca wool feels softer than lamb or sheep wool and is often left undyed, with manufacturers using the natural wool colors.

-+ Cashmere

Cashmere is wool produced from the fleece of the Cashmere goat, which originated in Kashmir, the region on the borders of China, India and Pakistan, hence its name. The purest cashmere comes from the underbelly and throat of the goats. The longer fibers of the abdomen and the neck make the wool extra soft, light weight and comfortable to wear against bare skin. Cashmere is therefore prized as one of the most expensive raw materials for textiles.

-+ Angora and Mohair

Angora and mohair wools respectively derived from the fur of the Angora rabbit and the Angora goat. Angora is soft and fluffy and has fine fibers, it is warmer and lighter than traditional wool and has a silky sheen. The core of the fibers is generally hollow so it cannot be dyed. Unfortunately, the fibers of the garments made from Angora wool often mat together easily (unlike those made of mohair), one way of avoiding this can be to put them in the freezer overnight.

Mohair also has a beautiful sheen and is warmer than ordinary wool. It is resilient, making it virtually crease-resistant and unlike Angora, mohair can be dyed. Kid Mohair is the wool of young goats from the best quality Angora.

-+ Yak

The yak occurs mainly in Central Asia and lives in areas up to a height of 4000 meters. The animal has a very long coat, with a hairy head and limbs to protect it against the extreme cold. Clothes and tents can be made of the hair and the wool is exclusive because the yak, who weighs around 350 pounds, produces only an ounce of usable wool annually. This wool is made of the insulating undercoat of the yak and is therefore very soft and warm.

-+ Knots

All woolen garments sooner or later get knotted or ‘pilled’. This is not a sign of poor quality, but is because the fibers of the wool (or other material, as knotting occurs in almost all fibers) protrude and get entangled with each other whilst remaining attached to the garment. This happens naturally in most places where there is increased friction. To remove these knots or ‘pills’ you can use fluff removers or a special comb.

-+ Laundry and storage advice

We recommend to occasionally hang out your woolen garments to ‘air’ them. If you want to wash a wool garment it’s best to do it by hand in cold or lukewarm water with a little wool detergent. Never use too much soap and do not leave it in the water for too long! You can also wash sheep or lamb’s wool garments on a special wool cycle with a little wool detergent in the washing machine. Most good washing machines have a wool program.

 

Always dry a wet woolen garment horizontally so that it retains its shape and dry it on a towel or similar absorbent (not directly onto wood or staining surfaces).

 

Woolen garments can be dry cleaned but are not suitable for use in tumble dryers. If ironing wool garments should always be ironed on a ‘cool’ setting.

 

Moth larvae can eat into the fibers of wool garments creating holes(they love stains, perfume and deodorant). To avoid this it is advisable to store wool garments when clean, and in an enclosed storage space, such as a chest.

 

Like other wools, it is advisable not to wash yak wool too often. Better is to ventilate it outside. It is said that if you wash yak, it is good to do it in lukewarm water with a handful of salt.

 

All wools can be mixed with other natural  or man-made fibers and if this is the case always apply the above advice relating to the care of the wool when storing and cleaning.

-+ Contact

You can find answers to many questions on this page. Do you have any other questions or comments, or you would like our styling team to help you with selecting items, please contact our customer service. Our customer service is available on weekdays between 9 am and 5 pm.

Tel:+31 (0)316 820 971

Email: customerservice@zenggi.com

-+ Rayon (Viscose / Cupro / Modal / Tencel / Lyocell)

Rayon is an artificial fiber made from cellulose, derived from wood pulp, cotton or other vegetable materials. Rayon is processed into fibers in a variety of ways, the process itself providing for the name of the material. The two most common production methods for rayon are the cupro-ammonium process and the viscose process. Modal and Tencel (brand names) or Lyocell as it is also called are made of rayon. Rayon absorbs well, is very suitable for dyeing and coloring and has the same qualities as silk: soft to the touch, drapes beautifully and has the same look.

 

Product Care: Rayon and related materials can be washed at 40-60 °, depending on the advice on the garment itself.

-+ Polyester

Polyester is a synthetic fiber that was introduced in the nineteen fifties, now the world's second most popular raw material for manufacturing clothing after cotton. Following initial popularity polyester has more recently been viewed with suspicion by some consumers but today polyesters have been developed that are not inferior to materials traditionally considered as more chic; for example, Zenggi uses a Japanese crepe-like polyester which is both lovely to look at and has a beautiful drape. Polyester is a strong, resilient and durable material that can also be recycled. The production of high-quality polyester is often more environmentally friendly than that of cotton.

 

Product Care: Polyester can be washed at 40-60 °, depending on the advice on the garment itself.

-+ Nylon/Polyamide

Nylon is a completely synthetic fiber that was developed in 1938 and is ever since widely used in raw materials for clothing because it is strong, resilient and wear resistant. Polyamide is the term usually used to describe any nylon fabric. Polyamide/nylon can be relatively environmentally friendly; for example when compared with cotton production which requires the use of pesticides and significantly more water. Some polyamide species are even certified as environmentally friendly. An example is the polyamide (and spandex) woven into the jersey widely used by Zenggi.

 

Product Care: Nylon can be washed up to 40 °.

 

-+ Elastane / Spandex / Lycra / Dorlastan

Elastane is a synthetic fibre that can be stretched up to 800% without losing its shape. In chemical terms, elastane is a polymer which is at least 85% polyurethane (and is found in this form in a wide range of manufactured textile clothing). Lycra and Dorlastan are trademarks of elastane and elastane is used in all garments that require a high elasticity, such as tights, sportswear and swimwear. Often elastane is interwoven with a fiber that does not stretch like cotton or linen, which improves fit and comfort.

 

Product Care:  Spandex can be washed up to 40 °.

-+ Acrylic

Acrylic is a synthetic substance that is often mixed with wool or is used as a substitute for wool. It is machine washable and has a high capacity to retain color.

 

Product Care: Acrylic is best washed with a little wool detergent on a wool wash cycle.

-+ How to place an order on ZENGGI?

  1. Select item, size and color in our online shop and click add to shoppingbag.
  2. If you want to order more items, click on continue shopping. If you’re finished shopping? Click on checkout.
  3. Log into (or create) your personal TRVL DRSS account.
  4. Check if your personal details are still up-to-date and change if necessary.
  5. Check your address details too. If you want your order delivered to another address, please add it before confirming your order.
  6. Check all the items you wish to order are in your Suitcase.
  7. Pick a method of payment and if requested, fill in your banking details.
  8. Within a few seconds you will receive an order conformation in your mailbox.

 

More questions about placing an order? Contact our customer service:

t. +31 (0) 316 820 971

customerservice@trvldrss.com

-+ Can I change or cancel my order?

Orders received before 4PM will be sent the same day. Before that time, please give us a call and we will do our best to adjust your order or cancel it completely. If your order is already on its way, you can exchange or return the item(s) within 14 days.

 

Is your question not listed here? Contact our customer service:

t. +31 (0) 316 820 971

customerservice@zenggi.com

-+ Do I have to spend a minimum amount?

No, there isn’t. You can easily order whatever you wish, without any minimum order amount.

 

Staat je vraag hier niet bij? Neem contact op met de klantenservice

t. +31 (0) 316 820 971

customerservice@zenggi.com

-+ Can I see the status of my order somewhere?

ZENGGI makes sure you’re informed on the whereabouts of your order by sending you emails when the order is received, accepted, on its way etc.  You can also open your personal account to find out the current status of the order. 

-+ Can I order ZENGGI items from any country worldwide?

Items can be ordered from and delivered to EU and non-EU destinations. Your personal account provides the option to add another address for delivery (abroad). In case your country is not listed, just contact us via phone or email.  

 

Is your question not listed here? Contact our customer service:

t. +31 (0) 316 820 971

customerservice@zenggi.com

 

-+ Which methods of payment can I choose from?

You can pay for your order using Creditcard, iDEAL, PayPal or Bancontact/Mister Cash if you are ordering from Belgium. Dutch customers can also use AfterPay to pay after receipt of their purchase.

 

CREDITCARD

Type: Visa, MasterCard or American Express

Extra costs: No

Required: Creditcard number & CVC-code

Note: the address linked to your creditcard needs to be the same as your TRVL DRSS invoice address. 

 

iDEAL

Payment: Direct transfer from your bank account

Extra costs: No

Required: Debit card and/or mobile banking app

 

PAYPAL

Payment: Payment will be done straight after registration

Extra costs: No

Required: PayPal account

 

AFTERPAY

Payment: Within 14 days of receiving your order

Extra costs: No

Required: Nothing! The invoice will be sent per email, or use the AfterPay app

 

BANCONTACT / MISTER CASH

-+ What happens after I pay for my order?

ZENGGI will post your order after the payment (or commitment to pay) is received and accepted. This often takes just a few minutes. If an issue occurs during this process, an email is sent to your mailbox with suggestions on how to successfully complete your order. If you haven’t received a confirmation email, first check your spam folder. We sometimes accidentally end up there. If you can’t find the confirmation there either, contact us via phone or email. 

 

Is your question not listed here? Contact our customer service:

t. +31 (0) 316 820 971

customerservice@zenggi.com

-+ Are online payments through ZENGGI safe?

Yes. We can guarantee the highly reputable MultiSafepay, one of the largest European service providers for online payments, safely and securely handles all payments. Your details are submitted through a secure connection (SSL - Secure Sockets Layer) to keep them strictly confidential. Learn more about safety and privacy here, or visit MultiSafepay.

-+ How do I pay with a gift voucher or discount code?

In your personal account you’ll find the possibility to add a special code before finalizing your order. Enter the code and your discount will automatically be settled. 

 

Is your question not listed here? Contact our customer service:

t. +31 (0) 316 820 971

customerservice@zenggi.com

-+ Where can I find more information about my payment?

ZENGGI keeps you updated on the status of your order and payment by sending you emails every step of the way. Are you looking for a payment done to TRVL DRSS in the past? We include the order number with every transaction! For specific questions regarding payments, we would like to direct you to your own bank, credit card organization, PayPal or AfterPay.

-+ Are the prices shown on the website including VAT at 21% and customs?

The VAT at 21% is included in the product prices of the products shown on the website. The  VAT will be calculated and shown as part of the final invoice before you authorize payment. If a destination outside the European Union is selected, product prices displayed are exclusive of all taxes and duties. Any and all customs duties and/or local taxes shall be for the account of the customer. They are not included in the price.

-+ Do you charge extra for delivery?

Orders delivered to the Benelux are free of charge. The amounts charged for international delivery are stated below. When placing an order, the cost for delivery to your desired destination will automatically be selected (based on your delivery address) and shown. 

 

 

Austria €7,50
Benelux €0,-
Czech Republic €7,50
Denmark €7,50
Finland €7,50
France €7,50
Germany €7,50
Italy €7,50 
Norway €7,50
Sweden €7,50
Switzerland €15,- 
United Kingdom €15,- 

 

Is your country not listed here? Contact our customer service:

t. +31 (0) 316 820 971

customerservice@zenggi.com

 

-+ Do you deliver globally?

Whether you are staying abroad for a longer period of time, or would like to have your items delivered to your holiday destination, it’s possible! An overview of all delivery charges can be found below. When staying abroad your purchase order will be delivered by UPS.

 

Note: orders that stay within the EU are charged with 21% VAT, this is included in the price. For orders sent outside the EU, VAT and other European policies no longer apply. Import- or other charges for receiving an order outside the EU are the buyer’s responsibility. 

 

 

Austria €7,50
Benelux €0,-
Czech Republic €7,50
Denmark €7,50
Finland €7,50
France €7,50
Germany €7,50
Italy €7,50 
Norway €7,50
Sweden €7,50
Switzerland €15,- 
United Kingdom €15,- 

 

Is your country not listed here? Contact our customer service:

t. +31 (0) 316 820 971

customerservice@zenggi.com

 

-+ Can I have my order delivered to a different address than my home address?

Your personal account allows you to add a selection of addresses. Just click on manage address book to easily add a new destination.

-+ When will my order be delivered?

  • Within the Netherlands + ordered before 4PM: the following working day between 9AM and 9.30PM (5PM outside residential areas)
  • Within the Netherlands + ordered after 4PM: within two working days between 9AM and 9.30PM (5PM outside residential areas)
  • Within the Netherlands + ordered in the weekend: Tuesday, between 9AM and 9.30PM (5PM outside residential areas)

-+ Can I track my order?

ZENGGI keeps you updated on the status of your order and payment by sending you emails every step of the way. One of the emails we send you contains your unique Track and Trace code that allows you to track your order online. Just visit DHL’s webpage or UPS (for foreign deliveries) and enter the code.  

-+ What is the ZENGGI return policy?

Of course we want you to be happy with your purchase. That’s why you can return items within 14 days of receiving them. After the item reaches our warehouse in original condition*, the invoiced amount will be refunded within 14 days to your creditcard-, bank-, or PayPal account. 

 

Be aware that the costs for return shipment are not covered by ZENGGI and the responsibility for the item(s) is with the buyer until we receive the package. This means ZENGGI cannot be held responsible for damaged or missing items. That is why we advice you to use a traceable method of shipping or take out an insurance. 

 

*To be eligible for a refund the returned articles must be in the original condition; unused, unworn and undamaged original packing materials. Unused means that there are no (make-up) marks on the item or any wear on the tags, no perfume scent or smell of smoke and price tags are still attached to the item. All shoes should be tried on a carpeted surface before wearing and returned along with the original shoebox. Swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Due to hygiene reasons earrings, socks, tights and shape wear cannot be returned. Items that are damaged as a result of wear and tear cannot be returned. All goods will be inspected on return.

-+ How do I return or exchange an item?

Whether you want to return or exchange an item, the steps to take are the same. After returning an item you can easily place a new order for a different size or color. First, request a return number within 14 days of receiving the order. This number allows us to already register the return in our system, which means we can proceed to refunding quicker. 

 

  1. Visit your personal account and select add return.
  2. Select the order (order number).
  3. Select the product(s) you would like to return and click on add.
  4. A new window will open. Download the return form (PDF) here, print and add to package.
  5. If you cannot print the form, copy all details (return number!) on a piece of paper and add to package.
  6. Within 7 days of receiving your return number, send us your item(s) in the original packaging using the following address: 

 

 

ZENGGI bv

Edisonstraat 78

6902 PK Zevenaar

Nederland / The Netherlands

-+ Is it possible to return a damaged item?

If an item is not received in good condition or if there is a manufacturers defect within six months, ZENGGI will replace or repair the item. If this is not an option, the complete amount will be refunded to you. 

 

* Articles damaged by wear cannot be returned. 

-+ I want to return (a part of) my order, when will the invoiced amount be refunded?

We’re so sorry to hear your purchase didn’t live up to expectations. After processing your return order we will refund within approximately 5 working days. 

 

iDeal, creditcard or PayPal

We will refund your payment via iDeal, creditcard or PayPal within 5 working days. 

 

AfterPay

In case you chose to pay after receipt of your purchase and you have already paid in full, AfterPay will refund the payment to your bank account within 10 working days. For more information please visit the AfterPay website. 

-+ How can I track the status of my return?

Be aware that the costs for return shipment are not covered by ZENGGI and the responsibility for the item(s) is with the buyer until we receive the package. This means ZENGGI cannot be held responsible for damaged or missing items. That is why we advice you to use a traceable method of shipping or take out an insurance. 

 

As soon as we have received your return, we will confirm via email. Check your spam box as well, we sometimes end up there by accident. Refunds are completed within 5-10 working days, depending on your chosen method of payment. In case of any questions we will contact you, or of course, you can also contact us for more information. 

-+ How do I create a personal ZENGGI account?

Click here to register. Fill in your personal details, address and login credentials and your account is ready to go. We take good care of your personal data according to the regulations regarding data protection. If you are interested in finding out more, go to this page. 

-+ Can I place an order without an account?

It’s not possible to order ZENGGI items online without a personal account. Simply put, having an account makes life easier for the both of us. 

  1. We have easy access to your details, for instance when you call us with a question.
  2. We offer 24x7 insight in, for instance, your last order or order status.
  3. You can log in at any time of the day to quickly change your personal details. 
  4. Placing another order is easier, because your information is automatically safely stored.

-+ How do I change my details or delete my account?

Log into your account (click here) and click on Edit account or Manage address book. You can change your personal details any time you please. If you want to delete your account completely, please contact us via phone or email. 

-+ How do I change or request my password?

Log into your account (click here) and click on Change password. Fill in your current password first followed by your new password. Don’t forget to save the changes made! In case you can’t remember your password, click on Lost password. Within seconds, we will send you an email containing a new password.

-+ How can I view my orders?

Log into your account (Click here) and click on Order history. This will show you a complete and up-to-date overview of your orders placed.

-+ Where can I find more information about an item or the fabrics?

Our online shop provides a detailed description of the item right next to it, like: shape, look & feel, sleeve and trouser. Looking for specific information about the fabric or washing advice? Click here. 

-+ The item I’d like is out of stock, will it be restocked?

We get the disappointment. Finding what you’re looking for, just to see the item is out of stock. In some cases we can still get our hands on the item for you though. Contact us via phone or email and we’ll start looking. If you choose to send us an email, please include product name, size and colour. 

 

Contact our customer service:

t. +31 (0) 316 820 971

customerservice@zenggi.com

 

-+ Can I also buy ZENGGI items in a store offline?

The complete ZENGGI collection can be found in our online shop. Besides that, a selection of stores in Belgium and the Netherlands sell (part of) our collections. Find a store near you, by using our Store Locator

-+ I’m looking for a special look or specific outfit, can you help?

Online shopping is great for many reasons, but we understand sometimes you can miss some styling advice or help with selecting the right size, color or shape for you. Simply call the ZENGGI team on workdays from 9AM to 5PM, and we’ll make sure to help out.

 

Contact our customer service:

t. +31 (0) 316 820 971

customerservice@zenggi.com

-+ The item delivered doesn’t have the same color as on my computer screen. How is this possible?

We have made every effort to display as accurately as possible the colors of the products that appear on Zenggi.com. However, as computer monitors vary, we cannot guarantee that your monitor's color display will be completely accurate.

-+

-+ SSL-certificate

Zenggi respects your privacy. Protecting your details is important to us. We guarantee the information you provide through our website will only be used to process your order and inform you of Zenggi and its products.

Your payments are made through a secure connection (SSL - secure sockets layer).

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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