FREE SHIPPING FROM €350,- & FREE RETURNS          
FREE SHIPPING FROM €350,- & FREE RETURNS          

Account

How do I delete my account?

If you would like to delete your account, please contact our customer service via e-mail.

[email protected]

 

How do I create an account?

Creating a ZENGGI or TRVL DRSS account with us is quick and easy. Just follow these simple steps and you'll soon be ready to order.

1. Click here or the 'Account' button which can be found on the top right-hand corner of your screen.

2. Click on 'Register'. Then complete all fields. As stated in our Safety & Privacy terms, we take good care of your personal data in which the data protection regulations are applied.

3. Once your registration has been completed, you are automatically logged in and can start shopping.

Do I need an account when placing an order?

To place an order, you do not need to have a registered ZENGGI account. We recommend you to place an order with a personal account. Finding your order information and placing another order will be easier, as you won't have to fill in your details every time you shop with us.

How do I change my personal details?

Log in to your account here and click on 'My addresses'. You can change your personal details at any time. 

How do I reset my password?

If you would like to change your password, log into your account here and click on 'Change account details' and go to the section 'change password'. Fill in your current password first, followed by your new password. Do not forget to save your changes.

If you forgot your password, you'll need to click on 'lost password', enter your email address and hit 'request'. You will receive an email with a link in it (please note: this email may take some time to reach you and could appear in your spam/junk folder).

Click on the link in the email when you receive it, and you'll be prompted to enter a new password. You can then use the new password to login to your ZENGGI account.

How do I log in to my account?

If you previously created an account, you can log in at the top right-hand corner of the screen by clicking the 'Account' button and enter your login details. This will be your email address and the password you chose when you signed up.

If you haven't yet created an account, you can create an account by clicking on the 'Account' button and follow the instructions there.

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