Of course we want you to be happy with your purchase. That’s why you can return items within 14 days of receiving them. After the item reaches our warehouse in original condition*, the invoiced amount will be refunded within 14 days to your creditcard-, bank-, or PayPal account.
Be aware that the costs for return shipment are not covered by ZENGGI and the responsibility for the item(s) is with the buyer until we receive the package. This means ZENGGI cannot be held responsible for damaged or missing items. That is why we advice you to use a traceable method of shipping or take out an insurance.
*To be eligible for a refund the returned articles must be in the original condition; unused, unworn and undamaged original packing materials. Unused means that there are no (make-up) marks on the item or any wear on the tags, no perfume scent or smell of smoke and price tags are still attached to the item. All shoes should be tried on a carpeted surface before wearing and returned along with the original shoebox. Swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Due to hygiene reasons earrings, socks, tights and shape wear cannot be returned. Items that are damaged as a result of wear and tear cannot be returned. All goods will be inspected on return.