Exchange & Return

Shopping at Zenggi.com means that you can feel the fabric and try on the item in the comfort of your own home. We consider it important that a customer is 100% satisfied with a purchase. Therefore you have 14 days from delivery to return your items. It is also possible to exchange the items for another size or color, if it is still in stock after our approval of your return. Goods bought at Zenggi.com can be returned or changed once free of charge (only for NL customers). Note that we need your request for a returns number within 7 days!

What to do?

1. Log on to your account on Zenggi.com and click on ‘Orders’.
2. Click on the order which contains the product you want to exchange or return. Then click on ‘Send retour?’
3. Select the product you want to exchange or return and choose the option that applies best to your situation: exchange or return.
4. Select the size and color (of the new product) if you want to exchange a product.
5. Choose the reason for return which best applies to your situation if you want to return an item.
6. Click on ‘Submit return’. Print out the PDF and add this to your return shipment. You can save this document on your computer.
7. No printer? Fill in the details at the returns form that is enclosed in the initial shipment. Your returns number will be automatically displayed on our website as soon as you press the ‘Submit return’ button. You can also find the returns number on the PDF, as well as in your Account on Zenggi.com (click at ‘Orders’ and select the order that contains the product you want to return/exchange. You can find the returns number underneath the shipping address).
8. Place the article(s) in the original packaging and place it/them - together with the printed PDF or the self-completed form - in the box. Firmly seal the box with tape.
9. There is a pre-printed return label included in every delivery. Stick this label at the exterior of the box and drop it off at the post office.

Please note: At returns within the Netherlands the shipping costs paid are equal to the costs paid to return the parcel (which are being paid by Zenggi). Therefore we will give you a refund of the amount paid for the product(s), excluding the shipping costs.

Are you staying abroad? 
We recommend that you use a secure, trackable means to return your order to us at

Zenggi bv
P/a Fashionwheels
Grasbeemd 5
5705 DE Helmond
The Netherlands

We also recommend that you insure the return shipment as you are responsible to take reasonable care of the goods and will be liable for damage to items or missing items until we receive them at our warehouse. Zenggi bv cannot be held responsible in any way for damaged or missing items.

Be aware that you must cover the costs of the return shipment, as Zenggi bv does not pay for the return shipments from abroad.

We may not be able to identify your shipment without your returns number, customer number, order number, and name, which can lead to a delay in the processing of your refund or exchange. Please send the item within 7 days after receiving your returns number.

Once we receive your package in the original state we will promptly process an exchange, or issue a refund or store credit (see for information about store credits our Terms & Conditions). You will be updated on this automatically. If you asked for a refund your money (minus shipping costs) will be credited to your credit card account (if you have paid by credit card), to your bank account (if you have paid by using iDEAL, AfterPay (only in the Netherlands), Bancontact/Mister Cash (only available in Belgium)) or to you PayPal account (if you have paid by using PayPal).

To be eligible for a refund - we do not refund the initial shipping cost - or an exchange, the returned articles must be in the original condition; unused, unworn and their original packaging material needs to be undamaged. New and unused means that there are no (make-up) marks on the item or any wear on the tags. Unused also means: no perfume scent or smell of smoke on any item. Items that are damaged as a result of wear and tear are not considered to be faulty. Also price tags and other tags still need to be attached to the article. All shoes should be tried on a carpeted surface before wearing and returned along with the original shoebox. All goods will be inspected on return. In case you want to exchange an order we will send you the new product - if in stock - the moment the original item has reached our warehouse in good condition. In case the desired product is out of stock at that time we will refund the purchase price. Please note that in the interests of hygiene earrings cannot be returned or exchanged.